We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your Personal Information.
We collect, use and are responsible for certain Personal Information about you. When we do so we are subject to the relevant applicable laws including Personal Data Protection Laws ("PDPL") of the United Arab Emirates ("UAE") and we are responsible as 'controller' of that Personal Information for the purposes of those laws.
Some of the key terms used in this policy are as below:
We, us, our | : | Albatha Holding |
Personal Information | : | Any information relating to an identified or identifiable individual. |
Special Category Personal Information | : | Personal Information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, or trade union membership; genetic and biometric data; data concerning health, sex life or sexual orientation. |
We may collect and use the following Personal Information about you:
● Contact Information: that allows us to communicate with you. For example, your name, address, postal code, telephone number, email address, username and social media account details.
● Transactional Information: which allows us to do business with you or to provide our services to you. For example, your enquiries and correspondence history.
● Relationship Information: that allows us to tailor our service to you or to provide you with a personalized experience. For example, your product and service preferences, preferred language, geographical location and other preferences.
● Vendor Registration Information: which allows us to provide a safe and secure service. For example, business license details, company profile, contact details.
This Personal Information is required to provide products and/or services to you. If you do not provide the Personal Information we ask for, it may delay or prevent us from providing products and/or services to you.
We collect most of this Personal Information directly from you - in person, by telephone, text or email and/or via our website [and apps]. However, we may also collect information:
● from publicly accessible sources, e.g., Companies Registry;
● directly from a third party, e.g., sanctions screening providers; credit reference agencies; customer due diligence providers.
● from a third party with your consent, e.g., your bank
● from cookies on our website-for more information on our use of cookies, please see our cookie policy
● via our IT systems, e.g. door entry systems and reception logs; automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems
We collect and process your Personal Information (including, where legally permissible, Special Category Personal Information) for the purposes listed below. Where we are required by law, we will obtain your prior consent to use and process your Personal Information for the following purposes. Otherwise, we will rely on another permitted legal basis (including, but not limited to, our performance of a contract, our legitimate business interests or such other legal basis which is applicable to the processing).
If we process your personal information for the purpose of sending you marketing communications and you no longer wish to receive these communications, you may opt out at any time by clicking on the "opt out" links contained in the received email.
We routinely share Personal Information with:
We only allow our service providers to handle your Personal Information if we are satisfied, they take appropriate measures to protect your Personal Information. We also impose contractual obligations on service providers relating to ensure they can only use your Personal Information to provide services to us and to you. They will also be bound by confidentiality obligations.
Personal Information may be held at our offices or servers in the United Arab Emirates and those of our group companies, third party agencies, service providers, representatives and agents as described above (see above: 'Who we share your Personal Information with').
In accordance with the PDPL, Personal Information can be transferred outside the UAE where the transfer is being made to a jurisdiction that has adopted personal data protection legislation, provided the legislation in question reflects the most important provisions, measures, controls, conditions and rules for protecting the privacy and confidentiality of Personal Information, as well as honoring the data subject rights afforded by the laws and provisions relating to the enforcement of the relevant requirements by a regulatory or judicial authority. In addition, transfers may occur to countries with whom the UAE has signed a multi-lateral or bilateral agreement for the protection of personal data.
For our legitimate business interests, we may need to transfer your Personal Information to locations outside of the jurisdiction in which you provide it. We will take all steps reasonably necessary to ensure your Personal Information is treated securely, to prevent unauthorized access or disclosure and in accordance with provisions herein.
We will keep your Personal Information while you have any transactions with us or we are providing products and/or services to you. Thereafter, we will keep your Personal Information for as long as is necessary:
● to respond to any questions, complaints or claims made by you or on your behalf;
● to show that we treated you fairly;
● to keep records required by law.
As the purpose for processing the Personal Information can vary, the retention period for different categories of Personal Information can also vary. We determine our retention periods in accordance with legal and operational requirements.
You have the following rights, which you may exercise:
● A right for you to access your Personal Information held by us;
● A right to request that we rectify, restrict, erase or delete the Personal Information held or processed by us;
● You may have a right to ask for further information about how we are using your Personal Information;
● A right to transfer your Personal Information to another controller;
● You may have a right to object to the processing of your Personal Information, including a right to opt-out or object to direct marketing;
● A right to object to decisions based solely on automated processing (such as profiling) which produces legal effects;
● A right to receive your Personal Information in a structured, commonly used and machine readable format and/or transmit that data to a third party or another data controller in accordance with the Personal Data Protection Laws.
● A right to withdraw your consent from us at any time if we are relying on your consent to process your Personal Information.
● The right to be notified of any breach or infringement of your personal data and the actions that have been taken by us in this regard.
For further information on each of those rights, including the circumstances in which they apply, please contact us.
We have appropriate security measures to prevent Personal Information from being accidentally lost or used or accessed unlawfully. We limit access to your Personal Information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. [We continually test our systems and are ISO 27001 certified, which means we follow top industry standards for information security.]
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that we or our Data Protection Officer can resolve any query or concern you may raise about our use of your Personal Information.
This privacy notice was published on 21 February 2025 and last updated on 21 February 2025. We reserve the right to change, modify, and update this Privacy Notice at any time. If we propose to make any material changes, we will notify you by means of a notice on this page. Please check periodically to ensure that you have reviewed the most current notice.
Please contact us and/or our Data Protection Officer by email if you have any questions about this privacy notice or the Personal Information, we hold about you.
Our contact details are shown below:
Our contact details | Our Data Protection Officer's contact details |
When you visit our websites, we and our service provider(s) may collect certain information by automated means, using the following technologies: cookies, local storage (HTML5). For ease of reference, we have referred to these technologies as "cookies" throughout.
You have a variety of tools to control the use of cookies. Certain sections may offer you detailed options for controlling the use of cookies. You can also use the controls in your internet browser to limit cookies. The summary below includes further detailed information about our use of cookies and explains how you can control the use of these technologies via your browser settings.
What are Cookies? Cookies are small text files that a website transfers to your computer or another device through your web browser when you visit a website. We may use cookies to make website usage more efficient, and to tailor your browsing preferences and improve the functionality of our websites. Cookies can be used for performance management and to collect analytical information to show how our website is being used. They can also be used for functionality management, enabling us to make the user's visit more efficient by, for example, remembering language preferences and log-in details. There are two types of cookies:
a. session cookies: deleted from your device after you leave the website; and
b. persistent cookies: remain on your device longer or until you delete it manually.
Server Logs: Our server logs may also collect information about how users utilize the websites (usage data). We may monitor and utilize usage data to measure the website's performance and activity, improve the website's design and functionality or for security purposes.
How to Modify Cookie Settings: You can change your browser settings to block or notify you when you receive a cookie, delete cookies or browse a website using your browser's anonymous usage setting. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings. If you do not agree to our use of cookies or similar technologies which store information on your device, you should change your browser settings accordingly. You should understand that some features of our websites may not function properly if you do not accept cookies or these technologies.
Consent to Cookies: Where required by applicable law, you will be asked to consent to certain cookies and similar technologies before we use or install them on your computer or other device.
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